Myriad Genetics is currently seeking an Information Services Help Desk Technician to work in a team environment and assist with providing support to approximately 2000 employees on a variety of issues of which 600 +are field based. Hardware support environment includes desktops, laptops, Android/iOs Tablets, projectors, network printers, handheld scanners, IP phones as well as cell phones. The successful candidate will identify, research and resolve technical problems for those employees and equipment.

  • Identifies, researches, and resolves technical problems
  • Maintains, analyzes, troubleshoots, and repairs computer systems, computer peripherals and tablets
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Supports and maintains user account information including rights, security and systems groups
  • Configures, troubleshoots and supports users email accounts and provides basic support of common
  • Microsoft Office & other Microsoft products,
  • Other duties and responsibilities as assigned
  • Responds to telephone calls, email and personnel requests for technical support
  • Requires an associate’s degree or its equivalent and/or 3-5 years of experience in the field or in a related area
  • Familiar with Windows 7, Windows 8, Windows 10 and associated support concepts and best practices.
  • Knowledge of Apple products helpful.
  • Understanding of Networking concepts and practices as they apply to desktop and laptop support.
  • Familiar with both iOs and Android Tablets to confidently provide support and troubleshoot.
  • General knowledge of IP phone systems including, 66 block and making cross connections.
  • Has knowledge of commonly-used concepts, practices, and procedures within a corporate Desktop/Laptop support environment.
  • Familiar with standard concepts, practices, and procedures within particular IT field
  • Able to follow instructions and pre-established guidelines to perform the functions of the job.
  • Ability to excel in a collaborative team environment as well as work independently while following documented processes and procedures
  • Desire to share knowledge amongst the team through documentation and cross-training
  • Self-motivated and seeks out opportunities to contribute
  • Strong organizational skills to manage a wide variety of projects and workloads
  • Continuous improvement attitude and proactive mentality to anticipate and plan for future needs and opportunities
  • High standard of customer service, quality, and attention to detail
  • Ability to utilize a high degree of creativity, analytical thinking, and initiative to solve business problems
  • Ability to excel in high pressure multitasking situations
  • Strong oral and written English language skills including experience creating written documentation for technical and non-technical audiences
  • Experience with successfully managing systems through all phases of the system lifecycle

Knowledge of the Following is also very helpful:


WinMagic Encryption

Microsoft System Center

VMWare for Workstations

Windows 10

Network Printing

IP Phones

Corporate Management of Cell Phones, iPads/Tablets

Physical and Mental Requirements of the job:

Repetitive motion, analyzing, comfortably lifting at least 50lbs.

Being able to sit for long periods of times as well as being able to walk daily between Myriad’s 5 buildings which also include stairs.

Think on your feet and handle fast paced (and at times high pressure) environment


Apply Here: http://www.Click2apply.net/qsztz4nrc5frp7z8